The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by Farida Gupta Retail Pvt. Ltd. Customers are advised to go through the Terms and Conditions available at https://www.faridagupta.com/terms-conditions
FOR ONLINE ORDERS
| RETURNS & EXCHANGE |
APPLICABLE CONDITION |
ACTION |
|
APPAREL & ACCESSORIES
|
Returns can be made within 15 days from the date of delivery for all online orders, provided the tags are intact and the product is unused. Please note, exchanges can only be done for size issues.
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done
|
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MISSING ITEMS
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Customers must inform us within 48 hours of delivery if any item is missing from their order. To process the claim, an unboxing video of the order must be provided, along with clear images of all received items
|
done
|
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DAMAGED PRODUCT
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Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased.
|
done
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ALTERED PRODUCTS
|
No exchanges or refunds will be made against garments which have been altered by the customer.
|
clear
|
|
CANCELLATION
|
Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders which may normally take up to 15 working days. However, the refund/ store credit will be paid after deducting the shipping charge of INR 150 paid by the customer at the time of placing the order
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done
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SHIPPING COSTS FOR SIZE EXCHANGES
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The Company will cover the shipping costs for the first size exchange request. For any subsequent size exchange requests, the customer will be responsible for the reverse pickup and delivery costs, which amount to INR 200.
Please note that "multiple exchanges" refer to multiple size exchange requests, even if the products were purchased in a single order.
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done
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FACE MASKS
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For hygiene reasons, face masks are non-returnable.
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clear
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FAILED QUALITY CHECK ON RETURN
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If a returned product fails our internal quality check, the return or exchange request will be denied. The same product will be sent back to the customer. Courier charges must be paid by the customer at the time of delivery, or they may choose to self-pick up the product from our facility.
|
clear
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INCORRECT PRODUCT SENT BY CUSTOMER
|
If the customer returns a wrong product, Farida Gupta will not be liable for the incorrect item received. The customer must notify us within 48 hours of delivery to reclaim it. If the customer wishes to have the same product sent back to them, courier charges must be paid at the time of delivery or they may choose to self-pick up the item. The correct item must then be sent to us at the customer’s own cost. If the customer requests us to arrange a second reverse pickup, shipping charges will be deducted twice.
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clear
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FOR EXHIBITIONS
| RETURNS & EXCHANGE |
APPLICABLE CONDITION |
ACTION |
|
REFUNDS
|
No Refunds
|
clear
|
|
KURTAS/ FARSI PANTS/ SHARARAS/ TOPS/ DUPATTAS/ ACCESSORIES, ETC.
|
Return & Exchange of the merchandise due to size/style/damaged issue(s), can only be done within the exhibition duration from which they were purchased and not through any other mode or medium. Tags should be intact, and the product should be unused.
|
done
|
|
DAMAGED MERCHANDISE
|
Intimate Customer Support Team within 24 hours of purchase if the merchandise is damaged. 'Damage' does not include any issue with the merchandise pertaining to the style/design of the product purchased.
|
done
|
|
ALTERED MERCHANDISE
|
No exchanges will be made against merchandise which have been altered by the customer.
|
clear
|
|
REVERSE PICKUP - SHIPPING COSTS
|
If the merchandise needs to be picked up or delivered by Farida Gupta Retail Pvt. Ltd. then the shipping cost must be borne by the customer.
|
clear
|
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FAILED QUALITY CHECK ON RETURN
|
If a returned product fails our internal quality check, the return or exchange request will be denied. The same product will be sent back to the customer. Courier charges must be paid by the customer at the time of delivery, or they may choose to self-pick up the product from our facility.
|
clear
|
|
INCORRECT PRODUCT SENT BY CUSTOMER
|
If the customer returns a wrong product, Farida Gupta will not be liable for the incorrect item received. The customer must notify us within 48 hours of delivery to reclaim it. If the customer wishes to have the same product sent back to them, courier charges must be paid at the time of delivery or they may choose to self-pick up the item. The correct item must then be sent to us at the customer’s own cost. If the customer requests us to arrange a second reverse pickup, shipping charges will be deducted twice.
|
clear
|
